VACANCY: Assistant Restaurant Manager

An exciting opportunity has become available for an Assistant Restaurant Manager.

Reporting to the Food and Beverage Manager the successful candidate will be required to take accountability for and assist with the management of the Front of House function in order to ensure the smooth running and management of operations.

This includes facility management, health and safety management, stock management, resource planning, customer service levels and satisfaction, financial profitability and cost control, adherence to departmental processes, reporting and company policies.

Duties and responsibilities

• Ensures that the Restaurant is open on time and ensures the Club Master system is up and running at all times
• Ensures the Restaurant and Halfway House are well maintained at all times, clean, tidy work and service areas. This includes fridges/service areas/dining areas/bar areas. Ensure the cutlery and crockery is clean and in good condition for use by customers. Bars are stocked within the required stipulations.
• Schedule resources (Rostering) and assign duties taking into account busy periods, events, and operating hours to ensure that the F&B department is sufficiently staffed and able to meet operational requirements. Walks the floor and assists with serving when required.
• Debriefs staff prior to the shift and coordinates staff meetings as and when required.
• Manage all Restaurant – Front of House staff. This includes Supervisors, and waitrons/bartenders/cashiers, cleaners. Ensure the restaurant staff’s conduct is acceptable and follow relevant disciplinary actions to address concerns.
• Establish standards for optimal staff performance and conduct performance reviews. Ensure poor performance management takes place with staff that underperform.
• Ensures that staff are trained and retrained on customer service levels and expectations, menus and beverages. Waitrons/ Bartenders provide prompt and efficient service at all times. Assists in new menu implementation
• Ensure compliance with health and safety regulations regarding serving, conforms to liquor licence regulations, building maintenance, theft and burglaries. Fire and evacuation drills are known and understood by staff.
• Ensure entertainment is booked when required (Music / Band)
• Ensure cash-up processes are followed and balancing at end of the day is accurately accounted for. Covers are processed correctly.
• Ensures superior customer service and customer experience. Solicits guest feedback. Proactively addresses customer complaints and ensures customer feedback is positive. Builds strong relationships with regular customers.
• Works closely with Food and Beverage Manager and Executive Chefs to enquire about customer experience and areas of improvement to ensure that the Restaurant experience attracts and retains customers. Making recommendations on industry norms and/or trends
• Any ad hoc duties that may be required from time to time

Minimum Requirements

• Matric
• MS Office
• Hospitality qualification
• Valid driver’s licence
• 3 years of Management experience
• Hospitality Point of Sale system. Club Master being advantageous

Other Skills

• Leadership
• Excellent Communication and Organisational Skills
• Displays a Calm & Courteous demeanour to customers

Interested candidates may email their applications together with a covering note to careers@simbithi.com by no later than Wednesday, 23rd February 2023

Simbithi Country Club is an equal employment opportunity employer.

Only shortlisted candidates will be contacted.